Shipping policy

Shipping & Delivery Policy

Introduction

Welcome to Sakshi Sayys ("we," "our," or "us"). This Shipping & Delivery Policy explains how we process, dispatch, ship, and deliver orders placed through www.sakshisayys.com.

By placing an order through our Website, you acknowledge and agree to this Shipping & Delivery Policy.

 

 

1. Order Processing & Shipping

All orders for physical products, including but not limited to gemstones, crystals, rudraksha, and other spiritual products, are processed after successful payment confirmation.

Orders are generally processed and dispatched within 3–4 business days. Orders are not processed, shipped, or dispatched on Sundays or public holidays unless otherwise notified.

Once your order has been dispatched, shipping or tracking details will be shared through your registered email address, mobile number, WhatsApp, or any other communication method provided at the time of placing your order.

 

 

2. Delivery Timeline

Estimated delivery timelines are as follows:

  • Within India: Approximately 15–20 business days from the date of dispatch.

  • International Orders: Delivery timelines may vary depending on the destination country, customs clearance, local courier services, and other factors beyond our control.

The above delivery timelines are estimates only and are not guaranteed.

 

 

3. Shipping Delays

Although we make every reasonable effort to dispatch and deliver orders promptly, delays may occur due to circumstances beyond our control, including but not limited to:

  • High order volumes

  • Courier partner delays

  • Public holidays

  • Natural disasters

  • Weather conditions

  • Government restrictions

  • Customs inspections or clearance

  • Transportation disruptions

  • Technical issues

Sakshi Sayys shall not be liable for any delays caused by third-party courier services or unforeseen events.

 

 

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

Any promotional free shipping offers, if available, shall apply only under the conditions specified at the time of purchase.

For international shipments, customers shall be responsible for any customs duties, import taxes, VAT, handling charges, or other government-imposed fees applicable in the destination country unless expressly stated otherwise.

 

 

5. Incorrect Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address at the time of placing an order.

If an incorrect or incomplete address is provided, please contact us immediately. While we will make reasonable efforts to update the address before dispatch, we cannot guarantee that changes can be made once order processing has begun.

Sakshi Sayys shall not be responsible for delays, failed deliveries, returned shipments, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

 

 

6. Undeliverable Orders

If an order is returned to Sakshi Sayys due to an incorrect address, refusal to accept delivery, repeated unsuccessful delivery attempts, or any reason attributable to the customer, the customer shall be responsible for any additional shipping or re-delivery charges.

Orders will not be cancelled or refunded in such cases.

 

 

7. Lost, Stolen or Damaged Packages

Once an order has been handed over to the courier partner, the responsibility for transportation lies with the courier service.

If the tracking information indicates that the package has been delivered but the customer has not received it, the customer should immediately contact the courier company and local authorities where appropriate.

For products received in a damaged condition, customers must notify Sakshi Sayys within 2 (two) calendar days of delivery.

A continuous, complete, and unedited unboxing video, recorded from before opening the sealed package until the damaged product is clearly visible, is mandatory for all damage claims.

Claims submitted without the required unboxing video, with edited or incomplete recordings, or after the prescribed reporting period will not be accepted.

 

 

8. Returns, Replacements & Cancellations

All sales are final.

  • No cancellations will be accepted once payment has been successfully processed.

  • No refunds are offered for any product or service except where required under applicable law.

  • Replacement requests will only be considered for physical products received in a damaged condition and only if all requirements under our Refund & Replacement Policy are satisfied.

The approval or rejection of any replacement request shall be at the sole discretion of Sakshi Sayys.

 

 

9. Out-of-Stock Products

In the event that an ordered product becomes unavailable or is out of stock after an order has been placed, Sakshi Sayys reserves the right to:

  • Delay dispatch until the product becomes available;

  • Offer a suitable alternative product with the customer's consent; or

  • Cancel the affected portion of the order and issue a refund for the unavailable product, where applicable.

 

 

10. Acceptance of this Policy

By accessing www.sakshisayys.com and placing an order, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

 

 

11. Contact Information

If you have any questions regarding this Shipping & Delivery Policy or your order, you may contact us using the details below:

Sakshi Sayys

Website: www.sakshisayys.com

Email: sakshisayys@gmail.com